Frequently Asked Questions

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 Due to the perishable nature of our products, we cannot offer a refund or exchange once your order has left our store.

Each of our custom orders are handmade, meaning no two items will ever be exactly the same. Our web store shows all of the customizations we offer in terms of flavors, colors, and piping styles. Please note, as all of our cakes are made with American buttercream, we are not always able to reproduce the exact shade/color of a previous cake. We will always use the same coloring in store, but this does not mean your cake will be identical to a previous cake using the same color. These are handmade products made to order and slight variations will always occur between two cakes.

We understand plans change and are willing to accommodate changes to your order. However please note as changes require administration, there is a $10 admin fee for changes and/or cancellations. Within 7 days of collection, we are not able to accommodate changes to your order and have a strict no cancellations policy within this time frame.

Yes, we offer a selection of sugar-free baked goods for customers with dietary restrictions.

We cannot guarantee that our baked goods are nut-free as some items may contain traces of nuts. However, we take precautions to prevent cross-contamination.